Modifying or canceling an order with H-Authentica is a straightforward process, but there are a few things to keep in mind. Here's how you can make changes to your order:

  1. Modifying an Order:

    • If you need to adjust your order, such as adding or removing items, updating shipping details, or changing quantities, please contact our customer support team as soon as possible.
    • We'll do our best to accommodate your request, but please note that modifications are subject to order processing and shipping timelines.

  2. Canceling an Order:

    • Should you wish to cancel your order entirely, reach out to our customer support team promptly.
    • Orders can only be canceled before they are processed and shipped. Once an order has been dispatched, cancellation is no longer possible.
    • Please be aware that if your order has been processed but not yet shipped, there may be limitations to canceling, and additional fees or conditions may apply.

  3. Contacting Customer Support:

    • To modify or cancel an order, please get in touch with our customer support team via email at admin@h-authentica.com or through the chat feature on our website.
    • Make sure to provide your order number and clearly state the changes you'd like to make or indicate your desire to cancel the order.

  4. Timely Action:

    • Acting swiftly is key. Once an order enters processing or shipping stages, changes or cancellations may not be feasible.
    • We recommend reaching out to us as soon as possible after placing your order to increase the likelihood of successful modifications or cancellations.

  5. Confirmation of Changes:

    • After your order has been modified or canceled, our customer support team will provide confirmation via email or chat.
    • If you don't receive confirmation within a reasonable timeframe, please follow up with our customer support team to ensure that your request has been processed.

Please note that we do not offer refunds for orders canceled during our live selling events. We appreciate your understanding in this matter.

At H-Authentica, we're dedicated to providing exceptional customer service, and we'll do our utmost to assist you with any modifications or cancellations to your order. Should you have any questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is our priority at H-Authentica.