At H-Authentica, we prioritize the safety and satisfaction of our customers. Due to sanitation purposes and risk factors involved, our company does not offer returns or refunds for any items purchased through our platform. This policy applies to all products, including luxury items and services.
Given the recent worldwide pandemic, we have implemented stringent measures to ensure that the luxury items we send you are sanitized and safe. Our team adheres to strict hygiene protocols throughout the packaging and delivery process to minimize any potential risks.
Please note that we do not accept returns or cancellations under normal circumstances. However, in the rare event that an issue arises due to our error or a defect in the product, we will review the situation on a case-by-case basis. If it is determined that the fault lies with H-Authentica, we may process a return or exchange, subject to our discretion.
We encourage our customers to carefully review their orders before completing their purchase to ensure that they meet their requirements and expectations. If you have any concerns or inquiries regarding your order, please don't hesitate to contact our customer support team. We are here to assist you and address any issues you may encounter.
Thank you for choosing H-Authentica. We appreciate your understanding and cooperation as we strive to provide you with the highest quality products and services.